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Care and Advice


01527 578804 or 07808 778169
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Care and Advice



Protecting, Prolonging the life and Caring for your Wool or Man- Made Carpets & Rugs

Regular maintenance is required in order to maintain the appearance of your carpet and to make it last longer

  • Vacuum your carpet at least once or twice a week
  • Rotate your rug by 180° every six months, as this will decrease wear to heavily used areas

Preventing stains

  • Place a doormat at every entrance to your house, and clean it regularly

In the event of stains

  • Do not allow the stain to dry in
  • When treating stains, always work from the outside in, so that you do not make the stain larger
  • Soak up liquids with kitchen roll or a kitchen towel
  • Carefully pick up any solids using a knife or a spoon
  • Clean the area of the stain thoroughly by dabbing at it using a sponge or white kitchen towel with warm water but remember do not scrub
  • If desired, you can pat the cleaned area dry with a dry hand towel or dry it with a hairdryer
  • If you cannot remove the stain yourself, you are advised to seek help from a professional Woolsafe Approved cleaning company

Protecting, Prolonging the life and Caring for your Natural Plant Fibre Carpet & Rugs

We do not recommend the use of a water extraction systems for natural fibres such as Sisal, Seagrass, Jute or Coir as they contain natural colours which are not colourfast.

For day to day maintenance we recommend using a suction only vacuum cleaner as models with brushes can distort the natural fibres, vacuum slowly and thoroughly and clean up spots and spills before they become permanent.

As natural plant fibres are not colour fast some spills can permanently stain or remove colouring so quick action is needed, this can make a slight colour loss more acceptable than a permanent stain.

We recommend for dealing with spots and spills the use of Host spotting care kits which is a soft, natural product that is environmentally friendly, Wool Safe Approved and can be used on Wool and Natural Plant fibres following the instructions.

The Host Carpet Cleaning Kit for use wherever there is carpet including hard to clean naturals such as wool, sisal andseagrass. Full Instructions included along with:

1 x 1kg HOST Sponges
1 x Spotter
1 x Cloth and a Special HOST Spotter Brush

Price £30.00 including carriage contact to order


How to clean a dry spot:

  1. Remove any excess solids
  2. Place a small handful of Host cleaner over the spot
  3. Using the brush gently brush the Host cleaner through the pile in all directions
  4. Do not scrub leave the cleaner to do its job approximately 10-minutes
  5. Leave to dry and then vacuum

How to clean a wet spot:

  1. Blot the spot with clean absorbent white towel or paper cloths do not use any more liquid
  2. Brush in a small amount of host dry carpet cleaner using the brush in all directions and then sprinkle the affected area with an additional amount and leave to dwell
  3. Do not scrub
  4. Leave for approximately 10 minutes and then vacuum up the excess
  5. If traces still remain use the host spot remover sparingly with a white towel and repeat steps 2 and 4 if needed

Carpet & Rug Stain Wizard

With the day to day spots and spills our Carpet and Rug Stain Wizard is a free advice service to guide you through best
practice for dealing with accidents.



Regular maintenance is required in order to maintain the appearance of your carpet and to make it last longer

  • Vacuum your carpet at least once a week
  • Rotate your rug by 180° every six months, as this will decrease wear to heavily used areas

Preventing stains

  • Place a doormat at every entrance to your house, and clean it regularly

In the event of stains

  • Do not allow the stain to dry in
  • When treating stains, always work from the outside in, so that you do not make the stain larger
  • Soak up liquids with kitchen roll or a kitchen towel
  • Carefully pick up any solids using a knife or a spoon
  • Clean the area of the stain thoroughly by dabbing at it using a sponge or white kitchen towel with warm water, but remember not to scrub too hard
  • If desired, you can pat the cleaned area dry with a dry hand towel or dry it with a hairdryer
  • If you cannot remove the stain yourself, you are advised to seek help from a professional cleaning company
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Carpets Rugs & Runners • 8 Stourbridge Road • Bromsgrove • Worcestershire B61 0AB